ISO 10002 Certification : Consultant service in the World
ISO 10002 Certification ( 2014 Quality management and quality assurance ) Consultant Service in the World.
ISO 10002 Certificate 2014 conformity and certification was amended with an objective of resolving complaints of employees, customers and those related to the Businesses.
ISO 10002 Certificate have adopted complaint handling process to ensure effective and efficient working of an Businesses. This international standard is applicable to all types of the Businesses conducting any type of legal activities.
ISO 10002 Certificate is beneficial for the Businesses by improving its reputation globally. By following the right process of complaint handling, Businessess can add value to the product and services. ISO 10002 guides Businessess to enhance their area of complaints and achieve customer satisfaction.
ISO 10002 Certificate can be adopted by any Businesses irrespective of its size, shape, geographical location. ISO 10002 have achieved quality and benefits in Businesses by preventing employee turnover and enhancing customer and employee satisfaction and safety.
ISO 10002 Certificate replicates the necessity of both Businesses supplying products and services The consumer of products and services.
Requirement of ISO 10002: 2014
• Customer focus and satisfaction
• Quality management
• Complaint handling process
• Continual improvement
• Confidential information about the complaint
• Remedy of the complaint
• ISO have adopted process approach which follows PDCA act (Plan – Do – Check – Act) cycle which brings in a drive • for continued perfection in the process of Businesses.
Benefits of ISO 10002 – 2014 :
• Improved product and service quality.
• Recognizing and dealing with the source of complaints.
• Enhanced customer satisfaction and costumer focused product.
• Resolving of complaints and customer support.
• Involvement and commitment of top management.
• Adds credibility of International stature against other Businessess.
• Helps establish appropriate systems to control manpower systematically and monitor their performances.
• Mandates continuous monitoring & measurement of the processes preventing unintended derailments.
Problems faced in ISO 10002 – 2014 :
• ISO 10002 often turns the victim of the premature judgment of the complaint handler.
• Achievement of ISO 10002 also faces impartiality of management.
• Sometimes Businessess become a victim of wrong motives of an outsider or a rival.
• There is a fear of maintenance of confidential complaint in an Businesses.
• Businessess have to confront non-realistic complaints.
• Unreasonable and controversial arguments may arise from complaints.
• Complaints may result in the lack of support and motivation in the employees.
• Businessess face problems in auditing due to lack of proper knowledge, training and required the ability to comprehend the requirements of the standard.
• Auditing, Training and improving quality can cost you more than you can input, which makes most of the Businesses to step out of the process.
• The possibility that the Consultant guides through, and emphasizes on massive documentation which the Businesses cannot handle, and somehow aren’t the mandatory requirement of the international standard too.
• Unprofessional and incorrect offers given by Consultants, that displays a very wide range of pricing. This creates confusion and hampers the Consultant selection process.
Worried? You don’t have to, we have amazing solutions for you.
AHVAN provides complete understanding & proper training to personnel that can solve quality issues easily. AHVAN provides trainings based on need of the Businesses & not unnecessary ones.
What We DO ?
The AHVAN Solutions Architect guides you through the entire ISO 10002 Certificate compliance & implementation till achievement of certification which will give you a sigh of relief.
AHVAN helps through imparting right education regarding coordination & motivation of management & employees help you achieve ISO 10002 Certificate standard conformity.
AHVAN provides required training, education & confidence to employees thus making QMS a regular habit for them which eradicates fear & dopes confidence.
AHVAN expert guiding you about the inadequate resources will resolve various problems.
Hiring AHVAN can guide you with proper budget knowledge without you paying additional expenses.
AHVAN based Solutions Architects perform a detailed Businesses profile analysis & undertake a gap analysis before the project outline is designed. No repeats, no non-useful documents are ensured.
AHVAN facilitates an in-depth & professional auditing services that is significantly more stringent that the audits done by certification bodies. This ensures no failure during external audits.
AHVAN utilizes methods of making use of available resources within the Businesses that helps reduce expenses.
AHVAN integrates the existing system in a synchronized manner, to demonstrate ISO 10002 Certificate conformity. Various models & elements like 5S, Six Sigma, Kaizen, TQM etc. are integrated based on the need & capabilities of the client Businesses.
AHVAN works 24X7, to cater the needs of its customers all over the world. This gives you ample opportunity to dem& our services even in the odd hours & holidays.
AHVAN has a general practice of complete analysis before an offer is given. It is extremely improbable that the total expenditure goes beyond the budgeted figures, unless there are special requirements from the client’s end. “Not a single penny extra”, is a general motto that each AHVAN employee abides by.
ISO certification is no longer a painful process. Experience a height of success witnessed never before. Contact us or request a quote.
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